Self-service
Definition
Self-service means business customers can view and manage their own orders, invoices, quotes and order history, without contacting the supplier every time. A customer portal is the most common form of self-service in B2B.
Fewer phone calls, more control for the customer
Customers don't always want to wait for a reply from customer service to know an order's status or find an invoice. Self-service gives them that information directly, at any time.
What self-service typically includes
Viewing order history, downloading invoices, tracking quotes, quick reordering, and checking the status of ongoing deliveries.
Practical example
A buyer wants to know when a delivery will arrive. Instead of calling customer service, they log into the customer portal and see the status right away.
Start with the basics.
Build from there.
Fonda Basic is free and immediately gives you a central place for all your product data and digital assets. You can take the step to a complete B2B webshop with customer-specific prices when you are ready.
Specifically built for B2B SMEs with 20–300 employees · Support based in Ghent