Contract management
Definition
Contract management is tracking and monitoring agreements with customers about prices, delivery terms, discounts and duration. In B2B, many sales terms run through long-term contracts rather than one-off transactions.
Agreements that outlast a single order
A contract often captures more than a price: validity period, minimum volumes, and terms for renewal or termination. Without good oversight, contracts expire unnoticed or outdated terms keep getting applied.
Connection to customer-specific pricing
The prices a customer sees in the web shop ideally come straight from the active contract, so an expired or changed contract automatically shows the correct price.
Practical example
A contract with a customer expires after two years. The system warns the account manager in time, so the terms get reviewed before the old prices keep running automatically.
Related terms
Start with the basics.
Build from there.
Fonda Basic is free and immediately gives you a central place for all your product data and digital assets. You can take the step to a complete B2B webshop with customer-specific prices when you are ready.
Specifically built for B2B SMEs with 20–300 employees · Support based in Ghent